Refund Policy

1. What this covers

This policy applies to every payment made through the platform — monthly class fees, prepaid terms, and one-off purchases. It sits alongside the Terms & Conditions; where the two disagree, the Terms govern.

2. Before classes begin

A purchase cancelled before the first class of the period it pays for is refunded in full. Ask us before that first session and there is nothing further to work out.

3. After classes begin

• Sessions already delivered are not refundable.
• Where a period is part-used, we look at what is left of it and refund on that basis.
• A prepaid term cancelled part-way is refunded for the whole months not yet started, less any discount that was given for paying the term upfront.

4. Classes we cancel

If we cancel a session and cannot reschedule it or provide a recording, that session is credited or refunded — you should not pay for a class that did not happen.

5. What is not refundable

Sessions missed without notice, access already granted to downloadable material, and payments disputed after the window set out in section 6.

6. How to ask, and how long it takes

Send the request from the account that made the payment, through the Contact us page, within 30 days of the charge. We aim to decide within 7 working days. An approved refund goes back to the original payment method — we cannot send it anywhere else — and the bank or card scheme usually takes a further 5 to 14 days to post it.

7. Chargebacks

Please talk to us first. A chargeback raised before we have had a chance to answer can suspend an account while the scheme investigates, which helps nobody.